General conditions of sale
Preamble
These General Conditions of Sale (GCS) apply to all orders placed on the site SOUNY (hereinafter "the Site"), operated by SOUNY (hereinafter "we" or "our company"). By placing an order on our Site, you unreservedly accept these General Terms and Conditions.
Article 1 - Purpose
These General Terms and Conditions aim to define the rights and obligations of the parties in the context of the online sale of products offered by our company.
Article 2 - Products
The products offered for sale are those appearing on the Site on the day of consultation by the user. Each product is presented with a detailed description. The photographs of the products are as faithful as possible but cannot ensure perfect similarity with the product offered.
Article 3 - Price
The prices of our products are indicated in [Currency], all taxes included (TTC), unless otherwise indicated. All orders, regardless of their origin, are payable in the currency indicated on the Site. Delivery costs are indicated before the customer validates the order and invoiced in addition to the price of the products ordered.
Article 4 - Order
The customer places an order on the Site by following the process provided for this purpose. Any order constitutes acceptance of the prices and descriptions of the products available for sale. Confirmation of the order implies acceptance of these General Terms and Conditions. We reserve the right to refuse an order in the event of a dispute with the customer, or of total or partial non-payment of a previous order by the customer.
Article 5 - Payment
Payment is made online by credit card, PayPal, or any other means offered on the Site. The order will be shipped only after receipt of payment.
Article 6 - Delivery
The products are delivered to the delivery address indicated when ordering. Delivery times are given as an indication and are not guaranteed. In the event of a delay in delivery, we cannot be held liable.
Article 7 - Right of withdrawal
In accordance with current legislation, the customer has a period of 14 days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties. The products must be returned in their original condition and complete (packaging, accessories, instructions). The return costs are the responsibility of the customer.
Article 8 - Complaints and after-sales service
For any complaints, you can contact our customer service at the following address: contact@souny.shop or by phone at [Phone Number]. We are committed to responding to your complaints as quickly as possible.
Article 9 - Warranty
The products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
Article 10 - Intellectual property
All elements of the Site are and remain the intellectual and exclusive property of our company. No one is authorized to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, elements of the Site without the prior written authorization of our company.
Article 11 - Personal data
We are committed to protecting your personal data.The information collected on the Site is necessary for the processing of your order and is intended solely for our company. In accordance with the Data Protection Act, you have the right to access, rectify and oppose any personal data concerning you.
Article 12 - Applicable law
These T&Cs are subject to the law of [country]. In the event of a dispute, the courts of [location] will have jurisdiction.
Thank you for trusting SOUNNA for your online purchases.